Frequently Asked Questions
Frequently Asked Questions
Ordering & Payment
How do I place an order?
Simply browse our collections, select your desired items, choose your size and color, then add to cart. Follow the checkout process to complete your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.
Is my payment information secure?
Yes! We use industry-standard SSL encryption to protect your payment information. Your data is safe and secure with us.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package's progress.
Returns & Exchanges
What is your return policy?
We offer 30-day returns on unworn items in original condition with tags attached. Please see our full return policy for details.
How do I return an item?
Contact our customer service team to initiate a return. We'll provide you with return instructions and a prepaid shipping label.
Can I exchange an item for a different size?
Yes! We're happy to help with size exchanges. Contact us within 30 days of purchase to arrange an exchange.
Product Information
How do I choose the right size?
Please refer to our size guide available on each product page. If you're between sizes, we recommend sizing up for the best fit.
How should I care for my items?
Care instructions are provided on the product page and garment tags. Generally, we recommend gentle washing and air drying to maintain quality.
Customer Service
How can I contact customer service?
You can reach us via email at [your-email@theprettycom.com] or through our contact form. We typically respond within 24 hours.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.
Still have questions? Don't hesitate to contact us - we're here to help!